Shipping & Returns


International Shipping

  • FREE shipping worldwide on all orders USD120 and above.
  • Flat rate shipping of USD7 on all orders below USD120.
  • Express shipping is available at additional cost and takes between 2-10 working days, depending on the country of destination.

Orders will be processed in 1-2 working days and generally arrive within 5-21 working days from the date of dispatch. 

All shipping methods come with a tracking number. Shipping times may vary but we will try our best to get your order to you as quickly as possible. We are not responsible for unanticipated delays due to bad weather conditions or customs clearance procedures. 

Any customs duties or taxes that may incur as deemed by your country's legal regulations shall be borne by the customer, hence it is advisable that you check this with your local authorities prior to completing the order. 


Domestic Shipping

Registered shipping is FREE for all orders within Singapore. Orders will be processed in 1-2 working days and will arrive within 1-3 working days from the date of dispatch.


Returns

All sales are final. However, in the unlikely event that you receive a defective item or an item that does not match your order, an exchange or refund will be offered. Return shipping fees will be refunded for items acknowledged to be defective or incorrect. Before returning your items, kindly email us at ask@thehexad.com with your order number, a photo of the received item and the reason for return. Please allow 1-3 working days for us to process your request. Returns must be unused, unaltered, undamaged, accompanied with their original packaging and reach us within 30 days from the date of receiving your parcel. 

For more information, please refer to our Terms of Service. If you have any questions, feel free to drop us an email at ask@thehexad.com and we will be happy to help!

We promise you'll receive only the good stuff!